Support Soft helps service providers install, verify, and provision IPTV service. After the service is live, the company helps service provider support the customer effectively.
In an interaction with me, Shahnawaz Kadavil, Country Manager, SupportSoft, India, sheds light on the technical challenges in deploying IPTV architecture. Shahnawaz also talks about drivers and challenges for IPTV as a technology in India.
CIOL: What is SupportSoft doing in the IPTV space?
Shahnawaz: SupportSoft provides Real-Time Service Management (RTSM) software designed to ease enterprise technical support
